I. BOOKING METHOD

Booking your stay can be done in the following way:

  1. By booking the stay by telephone, confirmed by an email correspondence specifying the conditions of the booking.
  2. By sending an order using the booking form located at the websitesuncanavilla.com Placing an order does not constitute a booking. To be valid, the booking requires the receipt of a reply from Sunčana Villa with confirmation of the availability of the dates in question and confirmation of the booking.
  3. By sending an order electronically (e-mail) to the address: info@suncanavilla.com The order should contain the following information: first and last name of the person making the booking, date of planned arrival, date of planned departure, number of persons, type of apartment, contact telephone number to the person making the booking, e-mail address of the person making the booking.
  4. Any changes to the booking and previous arrangements must be made in writing /electronically/ or shall otherwise be null and void.

 

II. BOOKING FEE

  1. After booking, the booking confirmation will be sent by Sunčana Villa to the e-mail address from the order.
  2. For a booking is subject to be legally binding, the booking fee must be paid by the person making the booking. The booking fee is EUR 500, for each started week of stay booked.
  3. The booking fee shall be paid by bank transfer to the bank account of FLAGELLO d.o.o, owner of Sunčana Villa, up to 7 days from the date of placing the booking.
  4. Company details: FLAGELLO d.o.o., 21000 SPLIT, Smiljanićeva 2, OIB: 87981604406

Account number: 38 2500 0091 1012 5803 0

IBAN: HR 38 2500 0091 1012 5803 0

SWIFT: HAABHR2

  1. The booking fee will be credited towards your stay.
  2. In case of cancellation of the stay more than 30 days before the arrival, the reservation fee will be refunded in full to the booking party’s bank account within 14 days from the date of written cancellation.
  3. Booking Fee is only required for stays starting more than 30 days from the date of booking.
  4. For stays beginning less than 30 days from the date of booking, only advance payment will be required.

 

 

III. ADVANCE PAYMENT

  1. After booking, the booking confirmation will be sent by Sunčana Villa to the e-mail address from the order.
  2. A necessary condition for making a legally binding booking is making an advance payment of 50% of amount due for the stay.
  3. The advance payment should be paid by bank transfer to the account of FLAGELLO d.o.o / section II, item 4 / no later than 30 days before the arrival.
  4. For bookings of stays that start less than 30 days from the date of making the booking, the date of the advance payment will be specified in the booking confirmation.
  5. The date of making prepayment shall be the date of crediting the bank account.
  6. The remaining amount due for the stay, less the advance payment, will be paid by the booking party by bank transfer no later than 1 day from the arrival.

 

IV. BOOKING CANCELLATION POLICY

  1. Cancellation of a booking must be made in writing and sent to the following e-mail address: info@suncanavilla.com
  2. For cancellations made more than 30 days prior to arrival, the deposit and booking fee are refundable.
  3. In case of cancellation made less than 30 days prior to arrival – the deposit and reservation fee are non-refundable, subject to item V.

 

V. SPECIAL CANCELLATION TERMS IN THE CONDITIONS OF PANDEMIC /COVID 19/

  1. In case of governmental administrative decisions making it impossible to provide the stay in the booked period, the booking fee and the advance payment are refundable, regardless of the date of cancellation. Refunds will be made within 14 days from notification of cancellation.